• How D𝕠 I Verify My Uph𝕠ld Acc𝕠unt?

    To verify your Uphold account follow the steps below:

     

    Go to Uphold.com and click Start

    Enter your current residential address

    Take a clear photo of your valid government photo ID. This could be a passport, national ID card or driver's license (make sure your document is valid for another 3 months)

    Take a selfie of your face

    Provide your social security number (U.S. residents only)

    Uphold’s verification process can take up to 24 hours. You don't have to verify your identity until you withdraw or send funds to other people. You can tell if you’re a verified user by looking at the dashboard: you'll see a green check mark next to your profile in the upper right-hand corner. If it’s there, you’re verified.

     

    Supported Countries

    Uphold is available in all countries except the following countries (Due to U.S. laws):

     

    Central African Republic

    Cuba

    Iran

    Libya

    North Korea

    Somalia

    Sudan

    Syria

    Payouts

    Once your account is connected and verified, you will receive your Creator/Publisher payout around the 8th of every month, provided you connected before the 1st of the month and have over 5 BAT payable per channel. (note - Payouts for Uphold and Gemini happen at the same time)

     

    Still have Questions?

     

    If you would like to request further assistance, get more information or this article didn't address your issue, please reach out to us on our Community support forum.

     

    To verify your Uphold account follow the steps below:

     

    Still have Questions?

     

    If you would like to request further assistance, get more information or this article didn't address your issue, please reach out to us on our Community support forum.

     

    Verifying your identity is an easy, two minute process. It will help to secure your account, working as a verification method to keep your funds safe.

     

    ID verification is required to set up a new account and for existing users wishing to unlock certain functionality such as sending money to a friend or withdrawing funds to a bank account.

     

     

    To verify your identity, you must:

     

    Hold a valid government-issued photo ID (Passport, National ID card, or Driver’s license).

    Note: We only accept IDs in a Latin-language (e.g. English, Spanish, etc.), or Cyrillic and Greek. The ID must be valid for at least 3 months.

    Make sure you are in a well-lit room with a plain background.

    Be ready to take a live selfie and photos of your ID (digital copies are not accepted and will fail causing you delay).

     

    To start the verification process, follow these steps:

     

    1 - Tap button.png in the Transact pane, or on the blue banner that can be found on icon.png > Settings > Profile.

     

     

    2 - Initiate the verification according to the device you're using:

     

    Mobile Wallet

     

    Web Wallet

     

    Click Continue

     

    Scan the QR Code to proceed with your smartphone or continue with webcam

     

    3 - Take a photo of the front and back of your ID.

     

    All details must be readable. If your ID reads clearly in the preview window, click Readable, if not, click Retake.

     

    4 - Take a live selfie.

     

    Make sure you take the photo in a well-lit room where the light source is in front of you to prevent any shadows.

     

    5 - Tap Done.

     

    You should get a message soon confirming you've been verified. You can check your status on icon.png > Settings > Profile.

     

    Tips for a successful submission

     

    Take a clear picture of your valid photo ID, where every detail is readable and clear. Ensure the details on your ID match those on your Uphold account (legal name, no nicknames).

    Remove any masks, hats or sunglasses. (You can wear prescription glasses).

    Make sure your photo ID is valid for at least three more months.

    Photograph the entire doc, avoid any cutting off corners or text.

    If you’re having trouble with the camera on a desktop or laptop computer, try doing it through the Mobile App instead.

    If you make a mistake, refresh the page to restart the process. Do not attempt to complete the process if you know there’s a mistake as this will result in a temporary restriction until it can be reviewed manually.

    We don’t accept scanned or otherwise saved image files. This will fail and cause you delay.

    Please don't take a photo of a photo. This will fail and cause you delay. Your selfie needs to be "live".

    Make sure the light source is in front of you, not behind you, so your face is well lit.

    Face the camera and include your head and shoulders, like a passport or photo ID.

    Use a plain background.